General Questions

For which destinations do you operate tours?

Guided Istanbul Tours operates tours almost in all popular destinations of Turkey. Istanbul, Cappadocia, Ephesus, Pamukkale, Troy, Gallipoli, Pergamon, Konya, Antalya, Black Sea Region, Gobelitepe, Eastern Turkey Region and please contact for the other destinations.

How to meet my tour guide to start the tour?

Your tour guide will be waiting in your hotel or at the airport to meet you at a determined time.

Can I state the departure time for my tour?

Of course! We operate tours on a private basis, so you can customize the departure time of your tour. Generally, the suggested departure time for the tour is 09:00 am.

Am I traveling with a group on the tour?

No, we provide private tours for your best experience so you will have a private professional tour guide in your preferred language.

How about shopping on tours?

We do not include any shopping stops unless you wish to visit one of the traditional workshops of handmade rugs, tiles, jewelry, or leather. If you have any interest in workshops, please indicate while booking.

Is it possible to change the tour route?

Of course, as this is a private tour we can change the tour route and make a new program according to your wish.

Why hotels are not included?

As hotels offer good rates on online booking platforms we don’t include hotel booking service however we will suggest the central locations in each destination to book your hotel, so you can make your hotel booking in accordance with your priorities.

How do I book this private tour?

Easy! All you need to do is;
Fill in the ‘Booking’ form where you will put your full details such as personal information, tour date, hotel name. Once you complete your booking we will get back to you with a confirmation email within 24 hours.

How do I pay?

You can complete the booking form and make an online payment for 1-day tours. Then, you can make a balance payment directly to the tour guide during the tour or one of our staff can meet you during the tour to charge payment. However, if you would like to pay in advance you can make the payment by Mail Order. You can choose to pay in Usd, Euro or Turkish Lira.

What are the language options?

We can operate your tour in English, Spanish and Italian upon request. Please contact us for other language options.

Can we add another site of the visit to our program?

Please advise us in advance if you would like to add another site of the visit to your tour itinerary, so we can revise it accordingly.

Questions on Transportation

How to meet your staff at the airports?

Our representatives will be waiting for you with the name signs at each airport to meet you for transfer.

What kind of vehicle is used for transportation?

Depending on your number vehicle choice is managed however our tours are generally operated with Mercedes Vito or Mercedes Sprinter for larger groups.

Questions Regarding Hot Air Balloon Flight

How long is the Balloon Ride in Cappadocia?

Balloon flights generally take about 1 hour in the air. Including pick up and drop back to the hotel, the duration is approximately 2 hours.

What if the Balloon Ride is canceled?

In case of poor weather conditions, Balloon Ride will be canceled and you will get a full refund for the Balloon Ride.

Is it very cold in the air in the early morning?

It’s recommended to take your jacket with you as it’s generally cold in the early morning.

Which Balloon company do I fly with?

Due to the difficulty in finding availability for the Balloon ride you need to book it as early as possible, once we check the availability of the Balloon flights we can inform you of the company name.

Are Balloon Flights operated only in Cappadocia?

You can also join the hot air Balloon Ride in Pamukkale as well, however as the nature of Pamukkale is different from Cappadocia you won’t have such a perfect scene as you can see in Cappadocia.

questions on hot air balloon

Check Our Reviews

  • star rating  Wow! What an amazing experience. Ekrem, our tour guide, made everything special! The day was well planned (plus you can customize whatever you want to see). We... read more

    Brian F

    star rating  A wonderful day in Istanbul! - Our guide, Ezgi, was absolutely delightful and very knowledgeable. We had a wonderful day. I highly recommend a day with Ezgi!

    Ruth P

    star rating  Excellent walking tour of Istanbul - Excellent, informative walking tour covering most of the sights around the Sultanahmet Square. Our guide, Kemal, was really friendly and attentive - he also has a wealth of knowledge, not... read more

  • star rating  Great tour. Awesome guide! - What a great experience in Istanbul. I’ve had enough “just ok” guides to know it can make or break your tour. Tarik was very informative. He had an answer for... read more

    Christine B

    star rating  Fabulous Istanbul with extended time at Topkapi Palace. - Highly recommend this phenomenon tour. Sema, our guide brought forward the history, magic and beauty of Istanbul!!!!

    Sheila B

    star rating  Wonderful tour of Istanbul - Our tour guide, Tuba, was great! She reached out the day before to confirm pickup and was early to meet us. She was able to answer every question we had... read more

  • star rating  We had the absolutely best experience we could image on our full day private tour of Istanbul. Tuğçe Uçar , our guide, contacted us thru What’s Ap the night before... read more


    star rating  Istanbul highlights  - Sercan Kurt was our guide and he did amazing job showing us the highlights of Istanbul. We covered all that was listed on the itinerary. He was very knowledgeable and... read more

    Karen B

    star rating  Great guide - Kemal was a great guide, informative and patient. His knowledge of the city was extensive. Can’t recommend him enough!

    Shalene R