General Questions

For which destinations do you operate tours?

Guided Istanbul Tours operates tours almost in all popular destinations of Turkey. Istanbul, Cappadocia, Ephesus, Pamukkale, Troy, Gallipoli, Pergamon, Konya, Antalya, Black Sea Region, Gobelitepe, Eastern Turkey Region and please contact for the other destinations.

How to meet my tour guide to start the tour?

Your tour guide will be waiting in your hotel or at the airport to meet you at a determined time.

Can I state the departure time for my tour?

Of course! We operate tours on a private basis, so you can customize the departure time of your tour. Generally, the suggested departure time for the tour is 09:00 am.

Am I traveling with a group on the tour?

No, we provide private tours for your best experience so you will have a private professional tour guide in your preferred language.

How about shopping on tours?

We do not include any shopping stops unless you wish to visit one of the traditional workshops of handmade rugs, tiles, jewelry, or leather. If you have any interest in workshops, please indicate while booking.

Is it possible to change the tour route?

Of course, as this is a private tour we can change the tour route and make a new program according to your wish.

Why hotels are not included?

As hotels offer good rates on online booking platforms we don’t include hotel booking service however we will suggest the central locations in each destination to book your hotel, so you can make your hotel booking in accordance with your priorities.

How do I book this private tour?

Easy! All you need to do is;
Fill in the ‘Booking’ form where you will put your full details such as personal information, tour date, hotel name. Once you complete your booking we will get back to you with a confirmation email within 24 hours.

How do I pay?

You can complete the booking form and make an online payment for 1-day tours. Then, you can make a balance payment directly to the tour guide during the tour or one of our staff can meet you during the tour to charge payment. However, if you would like to pay in advance you can make the payment by Mail Order. You can choose to pay in Usd, Euro or Turkish Lira.

What are the language options?

We can operate your tour in English, Spanish and Italian upon request. Please contact us for other language options.

Can we add another site of the visit to our program?

Please advise us in advance if you would like to add another site of the visit to your tour itinerary, so we can revise it accordingly.

Questions on Transportation

How to meet your staff at the airports?

Our representatives will be waiting for you with the name signs at each airport to meet you for transfer.

What kind of vehicle is used for transportation?

Depending on your number vehicle choice is managed however our tours are generally operated with Mercedes Vito or Mercedes Sprinter for larger groups.

Questions Regarding Hot Air Balloon Flight

How long is the Balloon Ride in Cappadocia?

Balloon flights generally take about 1 hour in the air. Including pick up and drop back to the hotel, the duration is approximately 2 hours.

What if the Balloon Ride is canceled?

In case of poor weather conditions, Balloon Ride will be canceled and you will get a full refund for the Balloon Ride.

Is it very cold in the air in the early morning?

It’s recommended to take your jacket with you as it’s generally cold in the early morning.

Which Balloon company do I fly with?

Due to the difficulty in finding availability for the Balloon ride you need to book it as early as possible, once we check the availability of the Balloon flights we can inform you of the company name.

Are Balloon Flights operated only in Cappadocia?

You can also join the hot air Balloon Ride in Pamukkale as well, however as the nature of Pamukkale is different from Cappadocia you won’t have such a perfect scene as you can see in Cappadocia.

questions on hot air balloon

Check Our Reviews

  • star rating  Umran was a fantastic guide! We are so glad to have booked this tour. We were met punctually at the meeting point, and we immediately felt the warmth and care... read more

    avatar thumb 531anakarinas

    star rating  Ahmet was an incredible guide. He was so professional explaining history and mind giving us tips and guidance in how to move in the city. Helped for things such as:... read more

    avatar thumb Pedro M

    star rating  Getting the 3 day tour via Guided Istanbul Tours was the best part of our trip. We covered a lot in 3 days. We got to skip the queues for... read more

    avatar thumb sheeladevis
  • star rating  There is so much history in Istanbul that so much would be missed without a trained guideTayfun is very knowledgeable; if you have questions about Turkey, he can answer them.

    avatar thumb Chris and Karen H

    star rating  Fantastic 2 day tour of Istanbul - Volcan was a really friendly, helpful, caring & knowledgeable guide. He was very patient when we were slow going up & down all the steps. Very good command of... read more

    Carol S

    star rating  Emre was very accommodating to the group's needs and full of great information and good contacts along the way. In spite of the light rain and cold we had an... read more

    avatar thumb DRMBrentwood
  • star rating  Private tour can’t be compared to a group tour - I have been comparing a private tour to a group tour when planning my trip and I can’t explain how happy we are to have an individual tour with... read more

    avatar thumb 174olyal

    star rating  Best of Istanbul: 2 day Private Tour with Kemal - As an extended family of 6 adults, we choose to do a 2 day tour of Istanbul.

    Our guide was Kemal and he was totally amazing. He... read more

    avatar thumb Sheenagh00

    star rating  I strongly recommend this tour and the tour operator. Our arrangements were outstanding. Tour guide was knowledgeable and personable. We had two excellent days in Istanbul visiting... read more

    avatar thumb anafO3103YT