General Questions

For which destinations do you operate tours?

Guided Istanbul Tours operates tours almost in all popular destinations of Turkey. Istanbul, Cappadocia, Ephesus, Pamukkale, Troy, Gallipoli, Pergamon, Konya, Antalya, Black Sea Region, Gobelitepe, Eastern Turkey Region and please contact for the other destinations.

How to meet my tour guide to start the tour?

Your tour guide will be waiting in your hotel or at the airport to meet you at a determined time.

Can I state the departure time for my tour?

Of course! We operate tours on a private basis, so you can customize the departure time of your tour. Generally, the suggested departure time for the tour is 09:00 am.

Am I traveling with a group on the tour?

No, we provide private tours for your best experience so you will have a private professional tour guide in your preferred language.

How about shopping on tours?

We do not include any shopping stops unless you wish to visit one of the traditional workshops of handmade rugs, tiles, jewelry, or leather. If you have any interest in workshops, please indicate while booking.

Is it possible to change the tour route?

Of course, as this is a private tour we can change the tour route and make a new program according to your wish.

Why hotels are not included?

As hotels offer good rates on online booking platforms we don’t include hotel booking service however we will suggest the central locations in each destination to book your hotel, so you can make your hotel booking in accordance with your priorities.

How do I book this private tour?

Easy! All you need to do is;
Fill in the ‘Booking’ form where you will put your full details such as personal information, tour date, hotel name. Once you complete your booking we will get back to you with a confirmation email within 24 hours.

How do I pay?

You can complete the booking form and make an online payment for 1-day tours. Then, you can make a balance payment directly to the tour guide during the tour or one of our staff can meet you during the tour to charge payment. However, if you would like to pay in advance you can make the payment by Mail Order. You can choose to pay in Usd, Euro or Turkish Lira.

What are the language options?

We can operate your tour in English, Spanish and Italian upon request. Please contact us for other language options.

Can we add another site of the visit to our program?

Please advise us in advance if you would like to add another site of the visit to your tour itinerary, so we can revise it accordingly.

Questions on Transportation

How to meet your staff at the airports?

Our representatives will be waiting for you with the name signs at each airport to meet you for transfer.

What kind of vehicle is used for transportation?

Depending on your number vehicle choice is managed however our tours are generally operated with Mercedes Vito or Mercedes Sprinter for larger groups.

Questions Regarding Hot Air Balloon Flight

How long is the Balloon Ride in Cappadocia?

Balloon flights generally take about 1 hour in the air. Including pick up and drop back to the hotel, the duration is approximately 2 hours.

What if the Balloon Ride is canceled?

In case of poor weather conditions, Balloon Ride will be canceled and you will get a full refund for the Balloon Ride.

Is it very cold in the air in the early morning?

It’s recommended to take your jacket with you as it’s generally cold in the early morning.

Which Balloon company do I fly with?

Due to the difficulty in finding availability for the Balloon ride you need to book it as early as possible, once we check the availability of the Balloon flights we can inform you of the company name.

Are Balloon Flights operated only in Cappadocia?

You can also join the hot air Balloon Ride in Pamukkale as well, however as the nature of Pamukkale is different from Cappadocia you won’t have such a perfect scene as you can see in Cappadocia.

questions on hot air balloon

Check Our Reviews

  • star rating  It's our second time in Istambul in 4 moths and thanks to Nazli, it feels like my first! She was our tour guide and is AMAZING. If the other guides... read more


    star rating  The experience was like getting to know Istanbul with a friend, who happens to be a local. Our guide, Kubra, is very experienced, knowledgeable and flexible. The best part... read more

    Maria V

    star rating  Out guide Ozan took us through several amazing locations across Turkey and catered to our style of travel. The service and transportation was excellent throughout. He was extremely helpful and... read more

  • star rating  My wife and I selected the 2-day Istanbul guided tour, and this is the easiest 5-star review I've ever given. Our guide, Hakam, was genuinely wonderful - he was friendly,... read more


    star rating  Huyla was the most amazing guide! She is friendly, very personable, professional and easy to be around. We loved spending our day with her! She knew how... read more


    star rating  We had an incredible experience with our driver and our tour guide Tolga.

    First I want to make mention that there was a miscommunication that is ultimately my... read more

  • star rating  Our guide Sinan was very knowledgeable, kind and accommodating. He adjusted the day's plan to make it easier on my mother and had lots of useful information and a great... read more

    Tania G

    star rating  My family and I had a great time on our tour with the amazing Kahraman! We booked the 1-Day Private Guided Tour and were not disappointed. He showed us all... read more


    star rating  Kemal was great! He took his time and explained the most important details in each location. He did not rush us and even spent extra time with us to make... read more